Green Chair Project
Double the number of families a year who can be supported in their transition from homelessness, crisis or disaster to safe, comfortable, sustainable homes.
The people, mission and context
The mission of The Green Chair Project is to reuse furnishings donated by the community to help neighbors in need. The organization serves families across Wake County, North Carolina, facing the challenge of homelessness, crisis, and disaster. Their ultimate vision is to see lives change as families and individuals are nurtured and sustained in well-equipped homes.
The problem
The Green Chair Project was facing challenges managing their growth given their existing physical space and operational processes. At the time of the class, the organization was undergoing construction on a new showroom and was prepared to implement any feasible proposals to help them get to a thousand families served by 2020.
The solution
The team’s approach was to fully understand all of the people and processes that went into The Green Chair Project’s services and the value of those services from their clients’ perspectives. Their solution brought together an improved, optimized physical shopping experience and a digital shopping experience to serve an entirely new set of clients.
The teams recommendations for optimizing showroom layout, inventory practices, and digital experiences were all taking under advisement.
Stakeholders were so moved by the final result that the team was asked to present their final playback to the The Green Chair Project’s Board of Directors.
– Brian Burnett,
