Mr. McGowan is a service design, management, and innovation specialist. McGowan founded and runs The Service Design Group, the premier service design consultancy in the US, which provides Service Innovation and Portfolio Management as a service to industry-leading business-to-business enterprises.
McGowan has a blended background in user experience and strategic management and holds a Bachelor of Art and Design from NC State’s College of Design and an MBA from UNC’s Kenan-Flagler Business School. He has developed innovative experiences across multiple industries and is recognized with over 20 patents.
McGowan is regularly featured as a speaker in the US and Europe on customer experience and service design. In addition to his professional work, McGowan regularly teaches and lectures on service innovation and management at leading design and MBA programs.