{"id":32904,"date":"2023-07-12T10:16:51","date_gmt":"2023-07-12T14:16:51","guid":{"rendered":"https:\/\/design.ncsu.edu\/doctor-of-design\/?post_type=person&#038;p=32904"},"modified":"2023-09-13T11:53:14","modified_gmt":"2023-09-13T15:53:14","slug":"ceheard","status":"publish","type":"person","link":"https:\/\/design.ncsu.edu\/doctor-of-design\/people\/ceheard\/","title":{"rendered":"Chad Heard"},"content":{"rendered":"<p><strong>Primary Research Area: <\/strong><a href=\"https:\/\/design.ncsu.edu\/doctor-of-design\/group\/social-design-organization-strategy\/\">Engaged Social Design &amp; Organization Strategies<\/a><\/p>\n<p><strong>Secondary Domain: <\/strong><a href=\"https:\/\/design.ncsu.edu\/doctor-of-design\/person-tag\/design-thinking-methods-materials-and-education\/\">Design Thinking, Methods, Materials and Education<\/a><\/p>\n<p><span style=\"font-weight: 400;\">Chadwick is a human-centered designer with over a decade of professional experience seeking to understand user and consumer behavior and designing solutions that deliver value for customers and businesses.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chadwick holds a Bachelor of Business Administration with a concentration in Marketing from Augusta University located in Augusta, GA, a Master of Science in Human-Computer Interaction from DePaul University located in Chicago, Illinois, and a Master of Business and Technology from the University of Georgia located in Athens, GA. Chadwick currently serves as the Senior Manager of Experience Design at Genworth Financial, leading a small experience design team tasked with enhancing the customer experience for Genworth\u2019s Long Term Care Insurance Customers.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><strong>Research Interests:<\/strong> <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Chadwick\u2019s research interests focus on how CX professionals can practically apply human-centered design thinking to their Customer Experience Strategies for large enterprises.<\/span><\/p>\n","protected":false},"author":13,"featured_media":33025,"template":"","group":[35],"person_tag":[50],"class_list":["post-32904","person","type-person","status-publish","has-post-thumbnail","hentry","group-social-design-organization-strategy","person_tag-design-thinking-methods-materials-and-education"],"acf":[],"_links":{"self":[{"href":"https:\/\/design.ncsu.edu\/doctor-of-design\/wp-json\/wp\/v2\/person\/32904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/design.ncsu.edu\/doctor-of-design\/wp-json\/wp\/v2\/person"}],"about":[{"href":"https:\/\/design.ncsu.edu\/doctor-of-design\/wp-json\/wp\/v2\/types\/person"}],"author":[{"embeddable":true,"href":"https:\/\/design.ncsu.edu\/doctor-of-design\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":2,"href":"https:\/\/design.ncsu.edu\/doctor-of-design\/wp-json\/wp\/v2\/person\/32904\/revisions"}],"predecessor-version":[{"id":32950,"href":"https:\/\/design.ncsu.edu\/doctor-of-design\/wp-json\/wp\/v2\/person\/32904\/revisions\/32950"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/design.ncsu.edu\/doctor-of-design\/wp-json\/wp\/v2\/media\/33025"}],"wp:attachment":[{"href":"https:\/\/design.ncsu.edu\/doctor-of-design\/wp-json\/wp\/v2\/media?parent=32904"}],"wp:term":[{"taxonomy":"group","embeddable":true,"href":"https:\/\/design.ncsu.edu\/doctor-of-design\/wp-json\/wp\/v2\/group?post=32904"},{"taxonomy":"person_tag","embeddable":true,"href":"https:\/\/design.ncsu.edu\/doctor-of-design\/wp-json\/wp\/v2\/person_tag?post=32904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}